Effective Date: May 23, 2025

Company: HAMrouy LLC
Address:
1268 N 10th St
Laramie, WY 82072
United States

Email: contact@hamrouy.store

Phone: +1 (929) 356-0419
Website: https://hamrouy.store

Overview

At HAMrouy LLC, we understand that circumstances may change after placing an order. We aim to provide fair and transparent cancellation options while maintaining responsible business practices. This Order Cancellation Policy explains your rights and our procedures regarding order cancellations and refunds.

24-Hour Cancellation Window

Your Right to Cancel

You may cancel an order within 24 hours of purchase provided that work has not yet begun.
The 24-hour window starts from the moment your payment is successfully processed and confirmed.

Full Refund Guarantee

If your cancellation request is approved within the eligible 24-hour window and work has not started, you will receive a full refund, subject to the transaction fee policy below.

Transaction Fee Responsibility

Transaction, processing, or gateway fees charged by third-party providers (such as PayPal, Stripe, or card issuers) are non-refundable, as these costs are not returned to us.

Cancellation Process

How to Request Cancellation

Send an email to:

📧 contact@hamrouy.store

Subject: Order Cancellation Request – [Your Order Number]

Please include:

Full name

Order number

Email used for purchase

Reason for cancellation

Confirmation Process

We verify eligibility and confirm that work has not started

You receive cancellation confirmation within 2 business hours

Refund is initiated immediately if approved

Refund Timelines

Refunds are processed according to the original payment method:

Credit/Debit Cards: 3–5 business days

PayPal: 1–3 business days

Bank Transfers: 5–7 business days

Cryptocurrency (if applicable): 1–2 business days

Work Commencement Policy

Work is considered officially started when any of the following occurs:

Development, design, customization, or research begins

A consultation, kickoff call, or briefing is conducted

Deliverables, drafts, or assets are created or shared

Once work begins, the refund window closes. You will receive an email notification when work officially starts.

What Does Not Count as Work

The following actions do not count as work commencement:

Order confirmation emails

Internal order assignment

Preliminary planning or scheduling

Exceptions & Special Circumstances

Rush Orders: Partial refunds may be considered if work has already started

Custom or Personalized Services: Cancellation terms may vary and will be disclosed before purchase

Subscriptions: The 24-hour cancellation policy applies only to the initial payment

Partial Refund Scenarios

If cancellation is requested after work has started, refunds are evaluated case by case, considering:

Work completed

Time invested

Costs already incurred

Good Faith Consideration

We may offer partial refunds in special cases such as personal emergencies or technical inability to deliver the service, at our discretion.

Transaction Fees Breakdown

Non-refundable fees may include:

Payment processor fees (e.g., 2.9% + $0.30)

Currency conversion or network fees

Any deductions will be clearly explained in your refund confirmation.

Support & Documentation

Customer support is available Monday–Friday, 9:00 AM–6:00 PM (MT).
For urgent cancellations, include “URGENT” in the email subject.

We recommend keeping records of:

Order confirmation

Cancellation requests

Refund confirmations

Legal & Consumer Protection

This policy complies with applicable consumer protection laws. You may escalate concerns to management or your payment provider if necessary.

Policy Changes

We reserve the right to update this policy at any time. Changes apply only to new orders placed after the effective date of the update.

Contact Information

HAMrouy LLC
1268 N 10th St
Laramie, WY 82072
United States

📧 contact@hamrouy.store

📞 +1 (929) 356-0419
🌐 https://hamrouy.store